EFC Uganda closes service centers to streamline its services

Kampala, Uganda | THE INDEPENDENT |  EFC Uganda has embarked on the process of closing down five of its business service centers, a move that the company said would streamline business processes while leveraging on partnerships in the banking sector, a media statement dated Oct.24 reads in part.

EFC Uganda Limited (MDI) is among the microfinance institutions in Uganda licensed and supervised by the Bank of Uganda. The company did not cite other factors that could have forced management to shut service centres.

“This strategic decision will only affect EFC’s non-deposit-taking facilities, with its service centers in Kireka, Mukono & Nateete being slated to close on the 21^st November 2023, while Kalerwe and Nansana will effectively be closed out on the 31^st December 2023,” it said.

However, its services will seamlessly continue through its cash handling branches at both Kamwokya Branch, on EFC House, Plot 45 Kira Road, Kamwokya, and Ndeeba Branch, on Master Wood Plaza, Masaka Road, Ndeeba according to the statement.

Customers shall also continue to utilize the convenience of its Easy Mobile Platform that caters to both MTN MoMo & Airtel Money deposits with full details displayed on the EFC official website. Deposits can also be made through its partner banks.

“EFC appreciates the importance of accessible and convenient banking and is confident that these options will continue to provide its customers with the reliable service they have come to expect,” the company added.

Should any questions arise, or should further assistance be required, EFC’s customer support team is readily available at 0707-000-050 or check out their website.

“EFC is committed to contributing to the development of the country’s private sector by providing increased access to financial services for the underserved Micro, Small, and Medium Entrepreneurs (MSMEs) market segment,” it added.