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Limits of psychological ownership
Other similar experiments showed there are some limits to psychological ownership and who’s more susceptible.
One such experiment, conducted online, involved asking participants to imagine they were queuing to buy a comfy sweater for an upcoming social event and told to close their eyes and picture themselves wearing it. They were then told, at random, to imagine either that another customer reached out and touched the sweater or asked permission to do so. We found that asking first reduced the participant’s feeling of infringement and tendency to respond territorially.
In a separate experiment, we wanted to see if more narcissistic people were more likely to respond territorially when someone infringed on their “property,” in this case a delicious-looking pizza. We elicited psychological ownership of the pizza by asking participants to imagine they had traveled a long distance just to get it.
As they were standing in front of the pizza stand, a stranger came up and said either “I am not familiar with this pizza” or “I know this pizza well. I call this pizza ‘Antonio’” – the latter phrase meant to signal ownership. At the end of the survey, we measured narcissism using a common personality scale.
We found that customers who scored high on narcissism expected others to be more aware of their feelings of ownership. Thus, they were more likely to feel infringed upon and respond territorially to the stranger who signaled ownership.
How to cope
Together, these studies demonstrate we really don’t like it when others show signs of ownership of something we feel is “ours,” particularly if we believe they should know of our prior claim. Furthermore, we might retaliate when given a chance.
Consumer responses when this happens can vary from simply abandoning the location to talking badly about the business or person involved. In other words, companies that play on this feeling of psychological ownership to spur sales should bear in mind that there’s a cost as well, particularly when a product or its low price is scarce, such as on Black Friday.
So as you hunt for bargains next time, bear in mind that psychological ownership sets in long before a cashier puts your stuff – or a fellow shopper’s – in a bag. My best advice is be polite.
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Colleen P. Kirk is Assistant Professor of Marketing, New York Institute of Technology
Source: The Conversation
