KAMPALA, UGANDA | THE INDEPENDENT | Uganda’s BPO industry stands for significant growth. Having established a dedicated policy framework, the country now has the opportunity to capitalize on its inherent advantages. By analysing the strategies of global BPO powerhouses, Uganda can identify the critical steps needed to bridge the gap …
Read More »
Africa is forecast to create 1.5 million new BPO jobs over the next six years, with South Africa, Kenya, and Egypt poised to benefit ANALYSIS | LENNOX YIEKE | The business process outsourcing (BPO) sector in Africa – currently employing 1.2 million full-time equivalents across more than 400 contact centres handling …
Read More »
In Africa, countries like Egypt, Morocco, Tunisia, South Africa, Ghana, Ethiopia, Kenya, and Rwanda are seeing rapidly growing BPO industries COMMENT | ANGELLA KAKUMIRIZI | Businesses worldwide are increasingly adopting Business Process Outsourcing (BPO) to manage their non-core functions. From customer service roles, such as call centers, to back-office processing that …
Read More »
Helpware’s initial focus on staffing will be hiring more than 100 Customer Support Representatives (CSRs) based who will provide a seamless customer experience across channels Kampala, Uganda | Patricia AKankwansa | US-based Business Process Outsourcing (BPO) Company, Helpware, has expanded to Kampala with amazing job opportunities for local residents. The company is …
Read More »
By Julius Businge The National Information Technology Authority-Uganda (NITA-U) in partnership with the Uganda Business Process Outsourcing Association (UBPOA) are organizing a three day regional BPO Leadership Conference from 18 to 20, September 2013 at the Serena Hotel, Kampala. This is the third BPO conference to be held in Uganda. …
Read More »
The Independent Uganda: You get the Truth we Pay the Price