COMMENT | Patricia Kiconco | It’s easy for any business to tout away how it runs on a customer-centric approach and how customer is king. Appreciating the value of the customer to any business is one thing but how an organization structures its interaction with the customer, and the measures devised …
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How to win back lost customers and drive new loyalty COMMENT | Nellie Mwandha | At the start of this year, while the coronavirus was ravaging the foundations and systems of the world, there’s no part of our core as the human race that was not tested and suffocated in the …
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Kampala, Uganda | THE INDEPENDENT | Business owners in shopping malls around Kampala are decrying low turn up of customers as they reopened last week. President Yoweri Kaguta Museveni last week allowed shopping malls to reopen as he partially lifted the coronavirus (COVID-19) lockdown that had lasted over two months. …
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Moscow, Russia | AFP | When Moscow authorities closed non-essential businesses to stop the spread of the coronavirus, Boris Kupriyanov began to personally deliver books to his customers. This, he said, has helped him and his indie bookstore survive over the past two months. “In many ways this has become our …
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Kampala, Uganda | THE INDEPENDENT | An expresso in the banking hall! Standard Chartered bank has partnered with Endiro Coffee to serve its customers at the main branch with a cup of coffee whenever they go to transact business. The arrangement named “coffee banking” will be a first for a bank …
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Kampala, Uganda | THE INDEPENDENT | Ugandans and companies buying insurance policies will likely pay higher premiums after insurance companies discovered widespread fraud by hospitals and some customers in the medical insurance side. The increased premium cost is a direct impact of fraud in insurance with insurers moving to cover that …
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Kampala, Uganda | JULIUS BUSINGE | Horst Schultze, the co-founder of Ritz Carlton Hotels, President and Chief Executive Officer of WP Hospitality has urged players in hotel and tourism sectors to put their customers at the centre of their service so they can post impressive growth numbers. Schultze was at the …
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Kampala, Uganda | ISAAC KHISA | Kenya Airways subsidiary, Jambojet, has widened ticket payments options with the introduction of MTN and Airtel Money services. This will enable travelers to book flights online, at call center or at their offices using the two mobile money optionsand obtain an e-ticket. Jambojetrecently launched its …
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Kampala, Uganda | THE INDEPENDENT | Middle East carrier, Qatar Airways, is slashing prices by up to a quarter to customers, increasing competition in the aviation industry. The airline announced that it will offer passengers discounts of up to 25 % on all cabin classes. Passengers travelling with friends and …
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kampala, Uganda | JULIUS BUSINGE | Over 500,000 customers have signed up for MyHospital and MyLife micro-insurance covers offered by aYo Uganda Limited since opening shop in Uganda in Sept. 2016. This was confirmed by the firm’s Chief Executive Officer, Edwin Kwesiga. aYo Uganda is a subsidiary of aYo Holdings Limited, …
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The Independent Uganda: You get the Truth we Pay the Price