Tag Archives: customers

Kampala, Uganda | THE INDEPENDENT | Online shopping platform, Jumia, has widened payment options for its customers through partnership with Barclays Bank. This is to enable online shoppers pay for their goods and services using Barclays Bank credit cards at the point of delivery to enhance convenience. Initially, customers were limited …

Kampala,Uganda | THE INDEPENDENT | MTN Uganda has unveiled Mobile Money Month aimed at creating a platform to gather feedback from customers, resolve customer issues, carryout product education and reward customers across various touch points. The MTN Mobile Money service has been in operation for the last eight years and now …

Kampala, Uganda | THE INDEPENDENT | GOtv Uganda, a subsidiary of MultiChoice, plans to spend Shs100 million to its customers in a new campaign dubbed Kwata Kavu to reward, appreciate and encourage their loyalty. “Our primary focus this year as a brand has been on our customers, who we intend to reward …

By Julius Businge  Uganda’s largest telecommunication firm, MTN has today clarified on reports that a good number of its customers are not happy with its data services.  Speaking to journalists at the company’s headquarters in Kampala on Nov. 18, the company’s CEO, Brian Gouldie, said MTN has all the experience …

By Annette Kuteesa and Corti Paul Lakuma To be successful, lessons in financial matters must involve simple decision-making rules In Uganda, many point to the success of mobile money in improving financial inclusion by promoting peer-to-peer money transfer. The widespread presence of mobile service stations and variety of services, particularly …

By Andrew M. Mwenda On December 17th last year, the first issue of The Independent hit the streets. I remember vividly one of our colleagues, Asuman Bisika coming with his eyes beaming into our small office along Kanjokya Street with the first copy of the magazine. It looked wonderful and …