UBA Uganda refutes social media allegations of significant customer fund loss

Kampala, Uganda | THE INDEPENDENT |  United Bank for Africa’s (UBA) Uganda subsidiary has  denied circulating social media claims regarding a purported loss of $250,000 (approximately Shs 965 million) from a customer’s account, labelling these allegations as baseless and unfounded.

“UBA Uganda categorically refutes these spurious allegations, asserting no such incident has occurred,” the bank said in a statement issued on April.08,  reinforcing its commitment to uphold the highest standards of security and transparency in all its operations.

The financial institution, known for prioritising customer satisfaction and trust, reassured stakeholders of its relentless dedication to protecting customer accounts from unauthorised access and fraudulent activities.

“As a bank that places our customers at the forefront of our operations, we emphasize our unwavering dedication to safeguarding all customer accounts,” the statement read.

UBA Uganda highlighted its operation within stringent security protocols, underlining its vigilance in safeguarding customers’ financial assets against any form of compromise.

The bank further reassured its customers and the general public that it maintains robust measures to ensure the security and protection of all customer transactions and account information.

In addressing concerns and complaints, UBA Uganda said it has a Complaints Handling Policy, designed to efficiently and effectively resolve any customer grievances.

“The bank extends its assurance that all customer accounts and transactions are secure and protected, backed by our comprehensive complaints resolution mechanism,” the lender affirmed.