The Independent Uganda: You get the Truth we Pay the Price
Kampala, Uganda | THE INDEPENDENT | Watu Uganda, an asset financier, has become the latest financial institution in Africa to receive an esteemed Client Protection Certification from Microfinanza Rating (MFR).
This significant achievement underscores Watu Uganda’s commitment to advancing financial inclusion and responsible lending practices, announced during their Customer Service Week celebrations in Ndeeba – Kampala on Oct.10.
Since its establishment in 2019, Watu Uganda has substantially impacted the country’s Bodaboda sector, providing over 130,000 Bodaboda loans and impacting the lives of more than half a million people, executives say.
The certification process comprehensively evaluated Watu Uganda’s policies and operations, emphasizing transparency, fair product design, complaint resolution mechanisms, and fair pricing.
“This prestigious recognition highlights the company’s unwavering dedication to upholding the highest standards in client protection, ensuring that its financial solutions meet the needs and well-being of its customers,” Christian Kamukama, the head of commercial at Watu Uganda said.
He added: “Our mission is to revolutionize asset financing in Uganda by ensuring our services are accessible but also fair, transparent, and client-centric. We’re proud to have made a tangible difference in the lives of thousands of Ugandans.”
